NTL to penalise early broadband adopters Nov 05. 044
Being the person I am, when NTL started to roll out it’s broadband service I was pretty quick to jump on the wagon and signed up for the 600k service. I pay �24.99 a month for this service, although recently NTL have upgraded the 600k service to 750k for the same monthly charge. Great.
Well now it seems that NTL have plans to supercharge their broadband even further... ditching the 300k entry level service in place of a 1mb service at the same cost (�17.99 per month). Hey… that’s great! That means I’ll be getting greater bandwidth for less money right? Wrong.
NTL, in their ultimate customer satisfying wisdom have decided to make existing customers cough up an extra �25 administration charge to make the switch! What! That’s outragous, I’m a customer that pays on time, every month without fail… I have my telephone service, digital tv service and boradband internet service with NTL… I’m a good customer right? So why do I have to fork out an extra �25 whilst those late to the table get the good stuff for less…?
It’s wrong. Someone at NTL needs to read a book on good business practice… look after your loyal customers.
NTL are simply not in the customer service business, this has been widely known for years. They are just desperate bastards. If you want to be treated better, then switch providers.