How to cut your monthly NTL bill

How to cut your monthly NTL bill Aug 05. 057

I read a post on ntl:hell recently about a disatisfied NTL customer who called to cancel his account and got offered all sorts of discounts to stay.

Armed with this valuable information and the number for disconnections (0800 052 0243) I picked up the phone and explained to the nice lady at the other end how unhappy I was with the service I was receiving. I mentioned that I was considering cancelling my account with them in favour of a Freeview box and Broadband from elsewhere. With that the lady offers to clear my bill for the month, give me half price TV for the next 6 months and half price Broadband for the next 12 months. What a result!

So, if you’re unhappy with NTL don’t bother calling customer service, just call disconnections!

Tagged: Chatter

This also works with mobile phone operators (O2 in particular) who will offer big discounts if you threaten to quit but, you have to have been a customer for a lengthy period of time first (2+ years).

I wonder what other companies this works with.

Posted by Phil on 05/08/2005 at 12:52 PM

I did it with Sky TV. I called them to say I wanted to cancel my contract for financial purposes. They immediately put me through to the Charm Dept. somewhere in Scotland where some charming man convinced me to stay and take the next three months for free.

I took the next three months and then called to cancel my contract, sort of hoping for a similar offer. This time there was no Charm Dept. They couldn’t cancel my account quick enough.

I can’t think of a proverb that suits this story. Don’t look a gift horse in the mouth? No, that’s not it. Once bitten, twice shy? Maybe.

Posted by Peter J Lambert on 05/08/2005 at 12:52 PM

Genius! A few week back Chris (Tingley) said to me that he managed to get a free new handset and a discounted rate from Orange for threatening to quit. It’s a good idea :)

Posted by Turnip on 05/08/2005 at 12:52 PM

I did a similar thing with my girlfriend,said I wanted to get rid of her for a better looking model,next thing I know she is waiting on me hand and foot and i’m living like a king !! Ha Ha

Posted by JAY on 05/08/2005 at 12:52 PM

the cheaper NTL, did that mean you had to be with them for another 12 month?

Posted by James on 05/08/2005 at 12:52 PM

I could still end my contract at any time so far as I am aware, I just have to give a months notice.

Posted by Nathan Pitman on 05/08/2005 at 12:52 PM

Nice one JAY I must try that myself.
You gave me a good laugh tonight which I really needed.
Cheers dude!

Gaz

Posted by Gaz on 04/11/2010 at 10:53 PM

hello, my name is
nathan pitman.