The fact that just over a month after switching from Santander to HSBC I’m already compiling a list of annoyances with their ‘online’ banking system says something I guess. Maybe I’m a bit of a moaner or maybe I just expected more from someone that claims their online banking system is ‘award winning’.
- Standing Orders: Don’t be fooled in to thinking that you are actually adding, editing and deleting your standing orders ‘online’. The reality is that changes are not live despite what the online banking interface might lead you to believe. The reality is that an email request is sent to some chap somewhere is HSBC and he manually processes these requests as and when he’s at his desk. Heaven forbid you might want to change a standing order on a weekend or any other time when ‘stand order man’ is away from his desk… you’ll just have to wait an unknown amount of time for the change to happen, meanwhile you’re in standing order limbo unaware of if the change you requested is actually going to happen or not.
- Beneficiaries: Want to use the HSBC online banking system to maintain a beneficiary list where two beneficiaries might have the same sort code and account number, forget it. You can’t do that. As much as I hate to say it – even Santander could manage this one. The problem here isn’t so much that the ‘legacy system’ behind the front end can’t handle multiple beneficiaries with the same account number and sort code, the problem is the user interface… rather that spouting a useless error code (HE7) at me why not just tell me what the problem is and advise as to how I can work around it.
This is an ongoing list which I’ll no doubt be adding to!
Update: I had a rather lovely letter back from HSBC advising me that they are currently working on a development to improve the beneficiaries system but that there was no planned further development of the currently ‘manual’ standing orders facility. If these issues bug you too why not send them an email to let them know...
I’ve got a Dribbble invite going spare. Leave a comment and a link to something awesome you’ve designed if you fancy an in. I’ll pick a lucky recipient at the end of the week. Oh and you can find me on Dribbble at http://dribbble.com/players/nathanpitman. :)
Over the past few months Iâ€™ve been working with the team at Voyage to develop and deliver their shiny new website. On the high of having the website complete they foolishly invited me to christen it with itâ€™s inaugural headline and tell you a little bit about the journey weâ€™ve taken from concept to reality.
Unlike a large number of agencies out there Voyage know what they do best. They have a team with supreme creativity and they leverage those skills to provide clients with creative solutions that deliver results across a wide variety of mediums. This is what makes working with Voyage as a partner so exciting. You know that the creative solution they propose is more than likely going to challenge the norm and push you to deliver something that breaks the mould.
Working to develop a web driven solution that the Voyage team have proposed is always an enjoyable task, the more enjoyable the task is, the more involved you become in it and for that you get a much better end result. In short, everyone wins.
Right from the start Voyage were very clear about the creative approach they wanted to take with their own website; incorporating a large horizontal canvas rather than the typical â€˜vertical scrollâ€™ that weâ€™re all used to. It was also very clear that simplicity was going to be a key factor with ‘God‘ very much being ‘in the details‘ (Ludwig Mies van der Rohe).
We faced a number of technical challenges in marrying a horizontal layout with the dynamic â€˜content managedâ€™ nature of the website. Voyage wanted to be able to add, edit and remove pretty much any piece of content on the website through a web based administration system (Expression Engine) and it was this â€˜dynamismâ€™ which created problems for us.
Never knowing how many columns a headline might require, or how many work examples might appear on the home page at any given time certainly gave us some headaches but we knew that we couldnâ€™t compromise on the creative approach and so we didnâ€™t, instead we persisted and found solutions to the problems.
Iâ€™d like to think that the end result does a great deal to communicate what Voyage is about and that it will provide the company with the platform they hoped for to showcase their creative work. It has been a pleasure to work with the Voyage team on this project, they have high standards and know â€˜exactlyâ€™ what theyâ€™re after. Good to know if youâ€™re a prospective or current client of theirs. :)
Jon Hicks sort of started a meme, be it unintentionally.
Suffice to say I couldn’t resist making a small Designers Republic inspired contribution of my own. :)
Without so much as a hint Flickr just went all Gamma on us. Finally out of Beta? That little tag was almost a part of the brand itself you know.
The navigational changes make sense, but getting used to them will take a few days. Of particular note is the fantastic new ‘“Organizer”:http://www.flickr.com/photos/organize/’ no longer with any added Flash.
Congrats to the Flickr team on a great update.