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Customer service the right way Monday April 10, 2006

Well it’s a fair old time since I had such a good customer service experience that I was left visibly ‘gleaming’. As it happens I just had one this very evening.

For the past month or so I’ve been working on a Expression Engine powered website for a client. The last few evenings I’ve been adding finishing touches, making last minute tweaks etc.

One of these ‘tweaks’ involved a total rewrite of logic behind a section (Yes I know, not such a good idea this far in) , to be exact a rethink of how I was using the CMS to store and seperate the data. I decided to switch from using a single section to using two, one which maintained common event information, and another which recorded event dates and locations. I then used the ‘related entries’ feature within Expression Engine to create a link between the two.

According to the maual, this should have worked without complaint, to begin with it did. However as I continued to link my existing entries to the relevant event records I stumbled across some weirdness. A quick search on the Expression Engine forums turned up a thread which documented a similar problem, I posted a response outlining my problem and within a few hours of that initial posting I have a patched file from the development team which fixes the bug.

That is great customer service.

Posted in: Chatter Web development

 
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  1. Andrea

    Apr 10, 11:07 PM

    I have beed using EE for a bit, too, and I can vouch for their great customer service. It seems like they always have an employee there on the forums to assist you, and it’s rare that my problems aren’t solved within a couple of hours. I have been impressed. :)
  2. Praca

    Aug 8, 10:03 AM

    yes i agree good job
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