I read a post on ntl:hell recently about a disatisfied NTL customer who called to cancel his account and got offered all sorts of discounts to stay.

Armed with this valuable information and the number for disconnections (0800 052 0243) I picked up the phone and explained to the nice lady at the other end how unhappy I was with the service I was receiving. I mentioned that I was considering cancelling my account with them in favour of a Freeview box and Broadband from elsewhere. With that the lady offers to clear my bill for the month, give me half price TV for the next 6 months and half price Broadband for the next 12 months. What a result!

So, if you’re unhappy with NTL don’t bother calling customer service, just call disconnections!